What you get

A report you can act on, not one more dashboard

Nobody needs another panel full of metrics. You need to know what is wrong, see it with your own eyes, and be told what to write to fix it.

audit-barko-studio-2026-08.pdf
Audit · BARKO STUDIO

What we found,
and what we verified before telling you

15ConversationsOne scenario and one person for each
0Invented factsNo price or size outside the table
2To fixConfirmed by hand, each with its fix written
4False alarmsFrom the automatic judge, thrown out by checking
CommercialHints at a discount that did not exist at the timeA3 · turn 2

With two portraits — a quantity that earns no discount at all — it left the door open to a better price. It never said a number, so it is not an auto-fail, but the person carries on the conversation expecting something nobody is going to give them.

How it gets fixed

The hint should only exist when the quantity actually qualifies. If it does not qualify, it does not get mentioned: creating an expectation you then have to take apart costs more than never creating it.

CosmeticSends the closing line twice, back to backA4 · turn 4

Two closings in a row, with no space between them. It is cosmetic, and it shows.

False alarmThe automatic judge called four auto-fails that were notA5, C5 and two more

It said Delfi “invented” the frame, the mount and the glass — the three of them are written word for word in the workshop documentation. And that it invented the 15×20, 20×30 and 30×40 sizes, which are the real ones. We checked all four against the sources before putting them in this report, and not one of them stood up.

Why we are telling you anyway

Because it is the part of the work that does not show. A test bench that cries wolf turns into noise in two runs, and by the third nobody is looking at it.

The three rules of the report

Every failure with the conversation word for word. Without the quote it is an opinion of ours, and an opinion cannot be fixed.
Ordered by what it costs you, not by how many times it happened.
And we say what is working. A report that only finds problems is a sales pitch in disguise.

The first client

Before selling it to anybody, we used it on our own chat

SYNTHETYPE did not start as a product. It started because we had a chat answering people who wrote to us about their pet — sometimes about one that had died — and there was no way to sleep at night without knowing what it was telling them.

Today that agent faces fifteen scenarios, each with its trap written down, and a cast whose voice came out of real conversations. Every answer is crossed against the price list before anybody reads it.

The last audit turned up things to correct — a hint at a discount that did not apply, a duplicated closing line — and also false alarms from the automatic judge, which we threw out by checking against the sources before writing any of them down. The numbers are above, and they are the same ones the seal shows.

What we learned that is useful to anybodyFinding failures is the easy part. The hard part is not charging for the ones that are not there — and that is exactly the work you pay for.
What exists today

15 scenarios with a written trap
6 questions, two of them auto-fail
1 automatic check over 100% of them
4 runs that can be compared with each other

And what you will not see here

Logos of companies that never hired us, testimonials from people who do not exist, and a counter reading “+500 audits”. We are starting now. The first case is ours, and you can go through all of it.

The seal

And when it passes, it shows

The audited client can put this seal on their site. It links to a public page that says when the audit was done, how many conversations there were and what was found.

✓Chat auditedSYNTHETYPE · August 2026

It carries a date, and that is not a detail. An audit is a photograph: the chat can change tomorrow, or the model underneath it can change without anybody noticing. A seal with no date would be guaranteeing something nobody can guarantee.

It stays current for as long as the client is on monitoring. It is a snippet of HTML you copy and paste — no script and no calls to our server: if we disappear tomorrow, their site does not break.

For agencies and studios

Do you install chatbots and have no way to test them?

You hand the client something you cannot be sure is not lying, and you know it. The audit can be delivered under your brand: you charge for it, we do it, and the report goes out in your studio’s name.

It also works as a project handover — “we are handing it over audited” — and as a reason to come back every month.

How it works

Volume pricing from the third audit on. Report and seal with your logo. We never appear and we never write to your client.

Let’s talk volume

Questions about the report

Everything people ask before they order one

What exactly is the report?

A document — a PDF today, the mock-up is above — with every wrong thing your chat said, ordered by what it costs you. Every finding carries the exact conversation where it happened, not a summary of ours, and ends with the concrete fix: what to write so it stops happening.

What do I actually do with it?

You hand it to whoever built your chat, with the part that needs changing already marked. It also works as a baseline: the next audit gets compared against this one, so you stop guessing whether it improved and start measuring it.

How do you decide what is serious and what is not?

With the same grid of six questions for every client: the first two are auto-fail — if it invented a fact or promised something it cannot deliver, that conversation is worth zero however good the rest sounded. The other four are weighted by the flow: informing does not weigh the same as taking payment.

Are the findings verified, or just a model’s opinion?

Both, in that order: an automatic judge flags them first, and then we confirm them by hand against your prices, your lead times and your documentation before they go into the report. Whatever the judge flagged that did not hold up also shows up — as a false alarm — because that is the part of the work that usually stays invisible.

What is the seal?

A dated badge the audited client can put on their site. It links to a public page that says when the audit happened, how many conversations there were and what was found — it does not hide the findings, it shows them.

Why does the seal carry a date?

Because an audit is a photograph, not a permanent guarantee. The chat can change tomorrow, or the model underneath it can change without anybody noticing. A seal with no date would be promising something nobody can promise, so the date is the honest part of the seal, not a detail.

Does the seal break if I stop working with you?

No. It is a snippet of HTML you copy and paste, with no script and no calls to our server. It stays current for as long as monitoring is active; if monitoring stops, it simply stops updating, and the date makes that clear.

Can I compare a report against the previous one?

Yes, and it is one of the reasons monthly monitoring exists: every run is stamped with its own version seal, so two reports from different dates can sit side by side and show whether what was wrong got fixed.

Do I get the full conversations, or just the quoted snippets?

The full transcripts come attached to the report. The snippets you see in each finding are the relevant part, but there is nothing we saw about your chat that you do not have in writing.

How long does it take to arrive?

The free diagnostic, 48 hours. The full audit with the entire report, one week from when you send us your prices and policies. Most of that time is reading conversations by hand, which is exactly the part that cannot be rushed.

And if you find nothing serious?

The report says so, with the transcripts to back it up, and we do not charge you for the audit. Being able to say “they tested the hard situations and it held up” counts too, and the seal says it.

Can I get the report under my own brand?

Yes, that is the option for agencies and studios: the report and the seal go out with your logo, you hand it to your client and you charge for it. We do not show up, and we do not write to your client directly.

Start with the cheap part

Shall we see what your chat says?

The diagnostic is free and we do not ask for a card.

Get the free diagnostic