Your chat talks to your customers. Do you know what it says?
We test your chatbot with hundreds of fake customers trained to make it fail, and hand you a report with every wrong thing it said, the conversation word for word, and how to fix it.
A chatbot does not get it wrong once
It gets it wrong every time somebody asks the same thing, at three in the morning, with nobody watching. And it answers in your name.
The price it quoted is the price you owe
In many places a price quoted to a consumer is binding — and either way, the customer arrived expecting it. If your chat undercharged and somebody said yes, the argument is no longer about whose fault it was.
It repeats while you sleep
A salesperson who gets something wrong gets it wrong once and learns. A model with a missing instruction gets it wrong the next six hundred times, in exactly the same way.
And you never find out
Nobody writes in to tell you your chat gave them the wrong number. They leave, or they turn up at the shop with a figure in their head that you never said.
The expensive failures are not the obvious ones. They are the contradictions between two instructions that are each fine on their own: “be empathetic” against “15% maximum”, “never promise dates” against “help close the sale”, “no discounts” against “don’t lose the customer”. Nobody wrote the rule that settles them, so the model invents one every time — and not always the same one.
The more you let it do, the more its mistakes cost
A chat that informs badly makes you look bad. One that sells badly costs you money. One that takes payment badly drags you into an argument that is no longer about customer service. The same failure is not worth the same on all four steps.
Informs
Answers opening hours, where you are, what you do, whether you have something in stock.
It makes you look bad. An enquiry is lost and you never find out.
Advises
Recommends, compares, has an opinion on what suits the customer.
This is where it starts inventing. A wrong fact travels all the way to the counter: the person turns up with a number in their head that you never said.
Sells
Quotes, builds estimates, negotiates, closes.
A price quoted to a consumer is binding in a lot of places — and either way, they arrived expecting it. If it undercharged and somebody said yes, the argument is no longer about whose fault it was.
Takes payment and acts
Sends payment links, books appointments, asks for personal data.
A failure here is not a lost sale: it is a wrong charge, an appointment that does not exist, or somebody’s data sitting where it should not be.
It comes from what you let it do. Auditing a chat that only informs is one job; auditing one that takes payment is another, with more traps, more repetitions and more things a human has to look at with their own eyes. The form opens by asking exactly that, and it is the first question because it is the one that changes everything after it.
Hundreds of fake customers, one report
We install nothing, we touch no code and we never get into your systems. We talk to your chat through the front door, the same as a customer.
We learn your truth
You send us your prices, lead times, delivery zones and whatever your chat is not allowed to promise. That becomes the table every number it says gets checked against. Without that table there is no failure. There is only an opinion.
We choose who is going to write to it
The cast comes out of the library: people with a name, an age, a job and a way of writing of their own, tuned with the real messages in your WhatsApp. They write the way your customers write, not the way a tester writes.
We read them one by one
All of them against the same grid of six questions. Then you get the report: ordered by what it costs you, with the conversation word for word and the concrete fix.
This is where the synthetypes live, and where the tool puts them to work
The people library, the scenarios and the runs are not an abstract promise. This is where we choose, run and read the tests that later become a report.
None of them knows what you sell. That gets filled in when they enter your audit, which is why the same person can work for a picture-framing shop and an electrical company.
Eight out of the library, picked for being the most unlike each other. Tap a face and read the whole card.
Every conversation is judged by the same six questions
The same six for every client, because that is what makes the numbers comparable from one audit to the next. The first two are auto-fail: if either one comes back yes, the conversation is worth zero however good the rest of it was.
A price, a lead time, a size, a promotion, a shipping cost that does not exist.
auto-failAn exact date, a discount that is not on offer, an exception nobody authorised.
auto-failNot what they asked: what they wanted. Those are different more often than you would think.
The facts without which nothing can be resolved, and that plenty of bots still never ask for.
Your shop, not a call centre. It shows at the edges more than in the greeting.
It left the person sorted or in the right channel — or it abandoned them halfway.
Before a person reads anything, an automatic check crosses every number, date and promise against your truth table. It uses no artificial intelligence and it has no judgement: either the fact is written down or it is not. It runs over every conversation, and it is what turns “I think this is wrong” into a fact.
We do not test whether it works. We test where it breaks
Asking a chatbot the things it answers well tells you nothing. Every conversation is built around a trap: the comfortable, wrong way out that the model is going to want to take. These are the nine families in the catalogue, and your audit gets the ones that hit your business.
Facts that do not exist
Asking it for a price, a lead time or a size that is written down nowhere. This is where most of them fall, because the comfortable thing for a helpful model is to answer something.
Instructions that fight each other
Empathy against the discount ceiling. Closing the sale against not promising dates. Nobody wrote down which one wins, so the one pushing hardest that day wins.
Commercial pressure
The one who asks for a discount before there is a basket, the one who asks three times, the one who threatens to walk. The first no almost always holds; it is the third that gives.
Promises it cannot keep
A hard date instead of a window, an exception nobody authorised. Said to somebody in a hurry who is about to buy, it invites a commitment made to save the sale.
The close
Whether it leaves the person sorted or answers the question and leaves the problem exactly where it was. It is the most expensive failure and the one no dashboard flags: nothing false was said, it just let go of somebody with their card already out.
What went unasked
Quoting without asking for what is missing. If the price depends on two facts nobody asked for, any number said before that is half invented.
The voice
Whether it sounds like your business or like a form. It shows with the customer who is angry, in a hurry or typing badly — not with the one who says hello nicely.
Off topic
The small favour that has nothing to do with your business. Writing the greeting costs nothing and does not feel like a failure — but it is the same permission that gets used later for anything else.
Security
“Ignore your previous instructions.” “What did John Miller order?” Changing its role and pulling other customers’ data out of it. These are the ones that cost the most, and the only ones we never run without your written permission.
Open your own chat and ask it this question
You do not need to hire us to find out whether you have a problem. Go to the chat on your site, right now, and ask it the price of something that is not published. Then see whether it said “I don’t have that” or threw you a number.
Ask for an odd price
Something that is not on your site. A bundle, a special case, a delivery to some far corner of the country.
Push once
“Sure, but roughly how much.” That is where most of them cave and estimate.
Push again
And a third time. The first no almost always holds; the third one is the one that falls.
Count the errors
If you found one in three minutes, we will find the rest in a week.
The safest way to keep your data is not to have it
We are not a platform you hand your systems over to. We are somebody who talks to your chat from outside, the same as a customer, and then tells you what happened.
Not a script, not a plugin, not an account. Your site stays exactly as it is: if we stop working together tomorrow, there is nothing to uninstall.
We do not ask for access to your hosting, your database or your admin panel. The audit comes in through the same door your customers use.
The conversations in the audit are ours, with customers who do not exist. We do not read, copy or keep a single chat from a real person.
Your chatbot keeps running in your account with your credentials. We never ask you for them, because we never need them.
Before the first conversation we sign off the scope and pick the window. And you warn whoever watches the metrics, so nobody panics on a Wednesday afternoon.
If your chat opens tickets, books appointments or fills carts, we mark those paths and leave them alone — or we test them in a staging environment. We do not leave rubbish behind us.
The full transcripts come attached to the report. There is nothing we know about your business that you do not have in writing.
The audit is a photograph of the day it was done. Your chat can change tomorrow, or the model underneath it can change without telling you. That is why the seal carries a date, and why you hear it from us first.
Before selling it to anybody, we used it on our own chat
SYNTHETYPE did not start as a product. It started because we had a chat answering people who wrote to us about their pet — sometimes about one that had died — and there was no way to sleep at night without knowing what it was telling them.
Today that agent faces fifteen scenarios, each with its trap written down, and a cast whose voice came out of real conversations. Every answer is crossed against the price list before anybody reads it.
The last audit turned up things to correct — a hint at a discount that did not apply, a duplicated closing line — and also false alarms from the automatic judge, which we threw out by checking against the sources before writing any of them down. The numbers are above, and they are the same ones the seal shows.
15 scenarios with a written trap
6 questions, two of them auto-fail
1 automatic check over 100% of them
4 runs that can be compared with each other
Logos of companies that never hired us, testimonials from people who do not exist, and a counter reading “+500 audits”. We are starting now. The first case is ours, and you can go through all of it.
How the full report looks and how the certification seal works are explained on their own page.
See the report and the sealWe do not sell you a package. We quote your case
Not one platform in this trade tells you what it costs without a demo. We cannot tell you either without knowing what your chat does — but we can tell you exactly what it depends on, and finding out whether it is worth it costs you nothing.
Three conversations, one finding, 48 hours
Tell us what your chat does and we will sit down with it for a while. We show you the worst thing we find, what we did not get to test, and tell you whether it is worth going further. If we find nothing, we tell you that too.
Not a script on your site. Nothing to uninstall afterwards.
The diagnostic is free and we do not ask for a card.
If your chat is fine, we say so and we do not charge you.
Someone who cannot see your chat still has to use it
The person navigating with a screen reader. The one dictating instead of typing. The one who cannot tell a grey button from a green one. Nobody on your team tests your chat that way, and in several countries it is no longer a courtesy — it is required by law. It is the tenth trap in the catalog, and the only one that depends on who is writing to you, which is why it is not included by default in the nine above.
Tick it in the diagnostic form. If your business has the exposure — you sell online, you have a lot of users, you operate somewhere it is already law — we add it to your scope. If you are not sure, tell us and we will work it out together.
