Not one platform in this trade tells you what it costs without a demo. We cannot tell you either without knowing what your chat does — but we can tell you exactly what it depends on, and finding out whether it is worth it costs you nothing.
Informs, advises, sells or takes payment. This is the one that weighs most, and not because of the effort: because of what its mistakes cost.
Buying, quoting, complaining, booking, after-sales. We audit the one that matters most to you, or everything your chat handles.
Of the nine we have, the ones that hit your business. A shop and a clinic do not break in the same place.
This is what separates knowing whether it fails from knowing how often it fails. Running the same trap again is the only way to measure frequency.
The things no script can prove: that the checkout charges what it shows, that the email goes out right, that a link does not burn out the first time somebody uses it.
To find out whether you have a problem before spending a cent. We do it by hand: we sit down with your chat for a while and look for the way in.
We do not sell a package. We sell what your chat needs, which depends on what you let it do and how much of that is written down.
That is the most common answer and it is not a problem: it is the first job. A failure is the distance between what your chat said and what you wrote down — with nothing written there are no failures, only opinions, and an opinion cannot be fixed. So that is where we start: we write your agent’s manual, with your prices, your lead times, your zones and what it may never promise. Then it gets audited against that. And the usual still holds: the audit is paid when the report is delivered, and if not one serious finding comes out of it, we do not charge you.
You hand the client something you cannot be sure is not lying, and you know it. The audit can be delivered under your brand: you charge for it, we do it, and the report goes out in your studio’s name.
It also works as a project handover — “we are handing it over audited” — and as a reason to come back every month.
Volume pricing from the third audit on. Report and seal with your logo. We never appear and we never write to your client.
If you have one that is not here, write to us and we will answer it. And if it is a good one, we will add it.
No. We talk to your chat from outside, like any visitor to your site. The only thing we ask you for in writing is permission to do it, and a time window.
Yes, and in fact that is the most common case. It does not matter what it was built with or who installed it: we test it through the conversation, exactly the way a customer uses it.
From a library of archetypes written by hand, each with its own voice and its own examples. For your audit we pick the ones who look like your customers and tune their register with your real conversations. If your case needs one that does not exist yet, we write it.
That is the first thing we ask about. If your chat opens tickets, books appointments or fills carts, we mark those paths and do not walk them — or we use a staging environment. And before the full batch we run two conversations on their own to confirm nothing odd happens.
Yes, and it is half of what we do: writing the agent’s manual and configuring it is a separate job that we also quote for. Separate, and never inside the audit — if the fix came in the same package, finding problems would pay us, and an auditor who profits from finding problems is no use to anybody. The report still tells you exactly what to write, so if you would rather sort it out with whoever already runs your chat, you can.
The free diagnostic, 48 hours from the moment you send the form. The full audit, a week from the moment you send us your prices and your policies. Most of that time is reading the conversations by hand, which is exactly the part that cannot be rushed.
We give you the report saying exactly that, with all the transcripts to back it up, and we do not charge you for the audit. Being able to say “they tested the hard situations and it held” is worth something too — and the seal says it.
Because a diagnostic is made against something. If we do not know what your chat sells, what it is allowed to promise and what it does when it does not know, the only thing we can tell you is whether it sounds friendly — and you know that already. Every field you leave empty is a part of your business we will have to guess, and you cannot audit by guessing.
No, and on purpose. Our field is auditing and configuring agents. Building the chat and integrating it into your site is done by MC-Studio, who we work alongside: they build it, we audit it. We would rather say so than sell you something we do not do.
You can, and you should: try the four questions above right now. The hard part to improvise is not talking to the bot, it is knowing which trap to set and having a table you can point at to say that something is wrong. That is what we build up audit by audit.